1. Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return, items must:
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Be in unused, unworn, and unwashed condition
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Be in original condition suitable for resale
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Have no signs of damage, stains, or alterations
We understand that customers may try on clothing for size and fit, as long as the item remains in resellable condition.
2. Free Returns
We offer free returns for eligible items within 30 days of delivery.
To ensure a smooth process, customers must contact us before returning any item so we can provide return instructions.
Unauthorized returns may delay processing.
3. Exchanges
We accept exchanges within 30 days of delivery.
If you need a different size or wish to exchange an item, please contact us before sending it back.
Exchanges are subject to product availability.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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Order number
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Description of the issue
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Clear photos of the product and packaging
After review, we will offer an appropriate solution, such as:
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Replacement
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Full refund
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Partial refund
There will be no additional cost to the customer for verified issues.
5. Order Cancellations
You may cancel your order at any time before it has been shipped. To cancel, please contact us as soon as possible at laurnsgs@outlook.com or via our
Once an order has been shipped, it can no longer be cancelled, but you may return it in accordance with our return policy.
6. Refund Processing Time
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds are typically processed within 5 business days.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Refunds will be issued to the original payment method whenever possible.
7. Non-Returnable Items
The following items are generally not eligible for return unless defective or incorrect:
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Personalized or custom-made items
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Final sale items
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Gift cards
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Items damaged due to misuse or improper care
8. European Union, EEA, and UK Customers — Right of Withdrawal
If you are located in the European Union, European Economic Area (EEA), or United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason.
To exercise your right of withdrawal, please notify us before the withdrawal period expires by contacting us at laurnsgs@outlook.com or through your VINESU account at
Upon receipt of your returned item(s), we will process your refund within 14 days to your original payment method.
Exceptions: The right of withdrawal does not apply to personalized or custom-made items, or items that have been clearly used beyond what is necessary to assess their nature and function.
This right is in addition to, and does not affect, your statutory rights regarding defective or incorrect items.
9. Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us:
Email: launrsgs@outlook.com
WhatsApp: +44 7476 879919
We aim to respond within 24 business hours.